{"id":252213,"date":"2026-05-09T22:23:56","date_gmt":"2026-05-09T21:23:56","guid":{"rendered":"https:\/\/ftww.org.uk\/?page_id=252213"},"modified":"2026-05-09T23:21:37","modified_gmt":"2026-05-09T22:21:37","slug":"advocacy-and-support-2","status":"publish","type":"page","link":"https:\/\/ftww.org.uk\/cy\/advocacy-and-support\/advocacy-and-support-2\/","title":{"rendered":"Codi pryder am eich gofal iechyd"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-c95dc54a-2f3f-4a8b-8981-6a040a1dc024&#8243; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;bottom_right&#8221; background_horizontal_offset=&#8221;6%&#8221; background_blend=&#8221;multiply&#8221; custom_padding=&#8221;23px||39px||false|false&#8221; custom_padding_tablet=&#8221;23px||13px||false|false&#8221; custom_padding_phone=&#8221;23px||13px||false|false&#8221; background_last_edited=&#8221;on|phone&#8221; background_enable_color_tablet=&#8221;off&#8221; background_image_phone=&#8221;https:\/\/ftww.org.uk\/wp-content\/uploads\/2024\/06\/woman-working-together.png&#8221; background_enable_image_phone=&#8221;on&#8221; background_size_phone=&#8221;contain&#8221; background_image_width_phone=&#8221;100%&#8221; background_position_phone=&#8221;bottom_center&#8221; da_disable_devices=&#8221;off|off|off&#8221; border_radii=&#8221;on|0px|0px|0px|0px&#8221; box_shadow_style=&#8221;preset3&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-c95dc54a-2f3f-4a8b-8981-6a040a1dc024%22:%91%22background_color%22%93}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;20px|auto|0px|auto|false|false&#8221; custom_margin_tablet=&#8221;20px|auto|0px|auto|false|false&#8221; custom_margin_phone=&#8221;20px|auto|0px|auto|false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;|70px|0px||false|false&#8221; custom_padding_tablet=&#8221;|70px|0px||false|false&#8221; custom_padding_phone=&#8221;|0px|||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;e864d11f-3dab-4fa3-ac06-4f0e1a260807&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;64px&#8221; header_letter_spacing=&#8221;-0.02em&#8221; header_line_height=&#8221;1.15em&#8221; width=&#8221;100%&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;|0px|16px||false|false&#8221; custom_padding=&#8221;|0px||||&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;43px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Raising a concern about your healthcare<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;41d5859c-fbaa-458a-88e4-5d886857f235&#8243; text_font=&#8221;|600|||||||&#8221; text_font_size=&#8221;21px&#8221; background_layout=&#8221;dark&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;83%&#8221; max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; min_height_tablet=&#8221;100px&#8221; min_height_phone=&#8221;100px&#8221; min_height_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|0px|2px|||&#8221; text_font_size_tablet=&#8221;19px&#8221; text_font_size_phone=&#8221;19px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"> We know that, sometimes, people and patients can be unhappy with the health and care they\u2019ve received. Something may have gone wrong with the care provided to you or a loved one. You may wish to make a complaint to have your concern addressed and to see care improved. <\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; height_tablet=&#8221;&#8221; height_phone=&#8221;380px&#8221; height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||60px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>You have the right to raise concerns about the care you receive under the NHS in Wales. From April 1st 2026. this can be done through the <a href=\"https:\/\/www.gov.wales\/listening-people-nhs-wales-complaints-incidents-and-redress-process\" target=\"_blank\" rel=\"noopener\" title=\"Listening to People NHS Wales Complaints, Incidents, and Redress process\">Listening to People NHS Wales Complaints, Incidents, and Redress process<\/a>.<\/p>\n<p>Any concerns raised before April 1st 2026 will continue to be handled using the <a href=\"https:\/\/www.gov.wales\/nhs-wales-complaints-and-concerns-putting-things-right\" target=\"_blank\" rel=\"noopener\" title=\"Putting Things Right process.\">Putting Things Right process.<\/a><\/p>\n<p>A concern can include a complaint, patient-safety incident, or any other issue relating to an organisation\u2019s health services.<\/p>\n<p>Organisations can be:<\/p>\n<ul>\n<li>Health Boards and Trusts (<a href=\"https:\/\/www.gov.wales\/nhs-wales-health-boards-and-trusts\" title=\"Health Boards and Trusts (find out who and where these are)\">find out who and where these are<\/a>)<\/li>\n<li>GP practices<\/li>\n<li>Dental practices<\/li>\n<li>Independent Providers delivering NHS funded care<\/li>\n<\/ul>\n<p>These are also called Responsible Bodies. They are organisations that are legally responsible for your care, have a duty to listen to, act on, investigate and respond to concerns, and to learn from them to improve care and reduce the risk of harm happening again in the future.<\/p>\n<h2>Support with raising a concern<\/h2>\n<p class=\"p1\">We understand that raising a concern can be difficult and distressing, often following an upsetting or traumatic experience. Sometimes, it can be hard to know what to do or how to express yourself. To help you with raising a concern, there are organisations and people in place in Wales to support you. These include:<\/p>\n<p class=\"p1\"><strong>Llais<\/strong><\/p>\n<p class=\"p1\">Llais is the national, independent body set up by the Welsh Government to give the people of Wales a stronger voice in their health and social care services. They can provide individual support to make a complaint via their Complaints Advocacy Service. <a href=\"https:\/\/www.llaiswales.org\/about-us\/who-we-are\" target=\"_blank\" rel=\"noopener\" title=\"More information about Llais\">More information about Llais<\/a><\/p>\n<p class=\"p1\"><strong>Healthcare Inspectorate Wales (HIW)<\/strong><\/p>\n<p class=\"p1\">HIW is the independent regulator and inspectorate of healthcare in Wales. Their role is to check that healthcare is safe, effective, and meets the needs of people and communities. <a href=\"http:\/\/www.hiw.org.uk\" target=\"_blank\" rel=\"noopener\" title=\"More information about HIW\">More information about HIW<\/a><\/p>\n<p class=\"p1\"><strong>Your local Member of the Senedd<\/strong><\/p>\n<p class=\"p1\">Most Senedd Members have a local office in their constituency or region, and employ staff to help them with enquiries from their constituents.<\/p>\n<p>Members will often hold a &#8216;surgery&#8217;. These are regular sessions for any member of the public to come and meet their representative and discuss any issues that may concern them. Lots of constituents also get in touch online, or over the telephone.<\/p>\n<p>It\u2019s important to remember that health and social care is devolved in Wales. This means that decisions about health and care are made in Wales, so Senedd Members can discuss, debate, and take action.<\/p>\n<p>You can find out more about the Senedd and how to find and contact your local Senedd Member <a href=\"http:\/\/www.senedd.wales\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/p>\n<p><strong>You might seek the support of Llais, HIW, or a Senedd Member at any point, including if you have already raised a concern with a healthcare provider.<\/strong><\/p>\n<p class=\"p1\"><strong>Public Services Ombudsman for Wales (PSOW)<\/strong><\/p>\n<p>If you remain unhappy after the health and care organisation or Responsible Body has completed its investigation, you have the right to ask the Public Services Ombudsman for Wales (PSOW) to independently review your concern. The Ombudsman is independent of the NHS. <a href=\"https:\/\/www.ombudsman.wales\/\" target=\"_blank\" rel=\"noopener\" title=\"More information about the Ombudsman.\">More information about the Ombudsman.<\/a><\/p>\n<p class=\"p1\"><strong>Independent Legal Advice<\/strong><\/p>\n<p>If your concern involves possible harm, injury or financial loss, you may wish to seek independent legal advice. More information about this can be found in the <a href=\"https:\/\/www.gov.wales\/listening-people-nhs-wales-complaints-incidents-and-redress-process\" target=\"_blank\" rel=\"noopener\" title=\"Welsh Government\u2019s \u2018Listening to Us\u2019 guidance\">Welsh Government\u2019s \u2018Listening to Us\u2019 guidance<\/a>.<\/p>\n<h3>Other avenues to expressing concerns about health and care provision<\/h3>\n<p class=\"p1\"><strong>The Patients Association<\/strong><\/p>\n<p>The Patients Association is a UK-wide charity campaigning for improvements in health and social care. They offer a range of resources to support you in raising a concern, from understanding your rights, to knowing what questions to ask, to practical tips on navigating services. They also operate a free helpline. <a href=\"https:\/\/www.patients-association.org.uk\/Pages\/Category\/information-and-guidance\" title=\"More information about the Patients Association\" target=\"_blank\" rel=\"noopener\">More information about the Patients Association<\/a><\/p>\n<p class=\"p1\"><strong>The General Medical Council (GMC)<\/strong><\/p>\n<p>The GMC works with doctors, physician associates (PAs), anaesthesia associates (AAs), patients and other stakeholders to support good, safe patient care across the UK. <a href=\"https:\/\/www.gmc-uk.org\/concerns\/supporting-you-with-your-concern\" target=\"_blank\" rel=\"noopener\" title=\"More information about the GMC\">More information about the GMC<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Cards&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-7b46fb6c-c514-4554-bd32-6a4fa27b792a&#8221; custom_padding=&#8221;0px||26px||false|false&#8221; top_divider_style=&#8221;triangle&#8221; top_divider_height=&#8221;50px&#8221; top_divider_flip=&#8221;vertical&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{%22gcid-7b46fb6c-c514-4554-bd32-6a4fa27b792a%22:%91%22background_color%22%93}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; z_index=&#8221;45&#8243; min_height=&#8221;550.2px&#8221; custom_margin=&#8221;0px|auto||auto|false|false&#8221; custom_padding=&#8221;74px||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; min_height=&#8221;104.6px&#8221; custom_margin=&#8221;4px||-2px|-1px||&#8221; custom_padding=&#8221;26px|20px|26px|20px|true|true&#8221; border_radii=&#8221;on|12px|12px|12px|12px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>How to &#8220;speak up&#8221; and advocate for yourself about your health issues<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; min_height=&#8221;66.2px&#8221; custom_margin=&#8221;4px||0px|-1px||&#8221; custom_padding=&#8221;26px|20px|26px|20px|true|true&#8221; border_radii=&#8221;on|12px|12px|12px|12px&#8221; global_colors_info=&#8221;{%22gcid-7b46fb6c-c514-4554-bd32-6a4fa27b792a%22:%91%22background_color%22%93}&#8221;]<\/p>\n<p>Being able to talk to someone about your health issues and how you are feeling can be a very positive experience, and can also help you get the healthcare you need.<\/p>\n<p>FTWW is in the process of coproducing a Self-Advocacy Toolkit with our community, which will be available here shortly.\u00a0<\/p>\n<p>In the meantime, get some tips and ideas to help you to advocate for yourself from our community members.\u00a0<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIwMjQyMCJ9fQ==@&#8221; button_text=&#8221;Find out more&#8221; _builder_version=&#8221;4.24.0&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|20px||20px|false|true&#8221; custom_padding=&#8221;15px|24px|15px|24px|true|true&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#ffffff&#8221; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;4px||-1px|-1px||&#8221; custom_padding=&#8221;26px|20px|26px|20px|true|true&#8221; border_radii=&#8221;on|12px|12px|12px|12px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Support a person to discuss and cope with their health issues<\/h3>\n<p><span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; min_height=&#8221;308.2px&#8221; custom_margin=&#8221;25px||0px|0px|false|false&#8221; custom_padding=&#8221;0px|20px|0px|20px|true|true&#8221; border_radii=&#8221;on|12px|12px|12px|12px&#8221; global_colors_info=&#8221;{%22gcid-7b46fb6c-c514-4554-bd32-6a4fa27b792a%22:%91%22background_color%22%93}&#8221;]<\/p>\n<p><span>When a family member, patient, colleague or friend is struggling with health issues, your support can have a positive effect on their wellbeing.<\/span><\/p>\n<p>With the help of our community, we&#8217;ve pulled together ideas, suggestions, and top tips to help others be better allies when it comes to supporting people with their health and wellbeing.\u00a0<span><\/span><\/p>\n<p>This information is for friends, family members and professionals.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIwMjU2OCJ9fQ==@&#8221; button_text=&#8221;Find out more&#8221; _builder_version=&#8221;4.24.0&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|||20px|false|false&#8221; custom_padding=&#8221;15px||15px|25px|true|false&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#ffffff&#8221; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;stories&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#003E51&#8243; positioning=&#8221;none&#8221; custom_padding=&#8221;0px||3px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_module=&#8221;202839&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;56px||56px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;treatment&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Stories from our commmunity<\/h2>\n<p>[\/et_pb_text][et_pb_portfolio fullwidth=&#8221;off&#8221; posts_number=&#8221;4&#8243; 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